Founders
Ajain Vivek Thankaswamy
Daniel Kimber
Co-Investors
Black Sheep Capital
Macdoch Ventures
Angels*
Brainfish is an AI-powered customer adoption platform for online businesses.
Customer care has rapidly evolved over the past decade with the customer’s experience forming a vital part in the company’s journey. Brainfish’s AI product discovery platform combines business knowledge with an understanding of the customer to deliver personalized onboarding, engagement, and support instantly.
Users get relevant answers and personalized guidance as they explore and adopt a customer’s products without having to manually track down content. Brainfish currently services businesses in the US, UK, Singapore, and Australia, including ASX-listed Mad Paws and Airtasker, two of Australia’s fastest-growing technology businesses.
Headquartered in Sydney, Brainfish was founded by Daniel Kimber and Ajain Vivek Thankaswamy. Formerly product builders at SiteMinder, Daniel’s experience lies in building and scaling products from a UX + CX lens, while Ajain focuses on all things tech and ML.
*Angel investors: Lauren Vaccarello, Justus Hammer, Sahil Sethi, Sandeep Singh Kohli, Stephanie Robotham, and Ursula Ayrout.