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Stripe's Former COO on Her Biggest Scaling Lessons | Claire Hughes Johnson & Rajan Anandan, Peak XV

Claire Hughes Johnson served as COO of ‪Stripe‬ from 2014 to 2021, scaling the company from ~160 to 7,000+ employees. In this conversation at Peak XV & Surge Immersion, she covers her biggest operating learnings.

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Video summary

Claire Hughes Johnson served as COO of ‪Stripe‬ from 2014 to 2021, helping grow the company from roughly 160 employees to more than 7,000. In this conversation at Peak XV & Surge Immersion, she shares key lessons from that journey—including how goal-setting evolves before and after product-market fit, the hidden costs of a poor senior hire, and ways to build a leadership team that complements the founder rather than simply reflecting them.

Tune in for insights from one of technology’s most influential operators and leaders.

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